Refunds & Returns Policy

Last updated: Tuesday, 28th Oct 2025

At St Edmunds Butchers & Bakery, we take great pride in the quality and freshness of everything we make. We always aim for your complete satisfaction, but if something isn’t right, this policy explains how we handle refunds and returns.

1. Perishable Products

Most of our items are fresh and perishable, so they are non-returnable once they have left our premises unless they are faulty or not as described.

Please check your order carefully at collection or upon delivery to ensure everything is correct and in good condition.

2. Faulty or Incorrect Items

If an item arrives damaged, spoiled, or incorrect:

  • Contact us within 24 hours of receiving or collecting your order.

  • Email info@stedmundsbutchers.co.uk with your order number, details of the issue, and photographs if possible.

  • We’ll assess the problem and arrange a replacement, credit, or refund as appropriate.

We may ask you to return the faulty item to the shop so we can inspect it for quality control purposes.

3. Non-Perishable Goods

For non-perishable or packaged items (for example, certain grocery or bakery products that do not require refrigeration):

  • You have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013.

  • Items must be unopened, unused, and in their original packaging.

  • You are responsible for the cost of returning the item to us unless it is faulty.

Refunds will be processed within 5–10 working days once we receive and inspect the returned product.

4. Order Cancellations

  • Orders can be cancelled before they are prepared.

  • Because our products are made to order, we may not be able to cancel once preparation has started.

  • For Click & Collect or festive orders, please contact us as soon as possible if you need to make a change.

5. Refund Method

Approved refunds will be made to your original payment method (for example, the debit/credit card or PayPal account used at checkout).

Please allow up to 10 working days for the funds to appear, depending on your bank or payment provider.

6. Our Commitment

We handle every issue fairly and individually.

If you’re ever unhappy with your order, please reach out — we’ll do everything we can to put it right.

7. Contact

St Edmunds Butchers & Bakery
3 Brentgovel St,
Bury Saint Edmunds
Suffolk
IP33 1EA

Email: info@stedmundsbutchers.co.uk