Last updated: Tuesday, 28th Oct 2025

At St Edmunds Butchers & Bakery, we want to make ordering as simple and convenient as possible. Whether you’re collecting your order in person or using our local delivery service, this policy explains how it all works.

Our Click & Collect service lets you order online and pick up in-store at a time that suits you.

How it works:

• Orders placed before 1pm (Monday–Friday) will be ready for collection from 10am the next day.

• Orders placed after 1pm will be available the following working day.

• Please bring your order confirmation email (on your phone or printed) when collecting.

Collection address:

St Edmunds Butchers & Bakery
3 Brentgovel St,
Bury Saint Edmunds
Suffolk
IP33 1EA

We recommend collecting your order promptly to ensure maximum freshness.

For Christmas 2025:

• The last standard Click & Collect date is Friday 19th December 2025.

• Festive collection slots are available Sunday 21st – Wednesday 24th December 2025 (limited availability).

• We encourage customers to book early, as slots are filled on a first-come, first-served basis.

To avoid queues, please arrive at your booked time and have your confirmation email ready.

We offer local delivery within 5 miles of our store for qualifying orders.

• Minimum order: £30

• Delivery days: Tuesdays & Fridays (excluding public holidays)

• Delivery times: Between 9am – 4pm (we are unable to guarantee specific time slots)

Our team will contact you if there are any issues with your delivery or if additional arrangements are needed.

• Orders not collected within 24 hours of the scheduled time may not be eligible for a refund, as our products are perishable.

• For deliveries, please ensure someone is available to receive the order. If no one is home, we may not be able to reattempt delivery.

To maintain quality and food safety, please:

• Refrigerate or freeze products immediately after collection or delivery.

• Follow the storage and cooking instructions on the product label.

• Consume products within the recommended time frame.

We always aim to meet your chosen collection or delivery time. However, delays may occur due to factors beyond our control (e.g. severe weather, supplier issues, or transport disruption).

If this happens, we’ll contact you as soon as possible to rearrange.

If you need to change or cancel your order:

• Please contact us as soon as possible at info@stedmundsbutchers.co.uk or call 01284 768351.

• We’ll do our best to accommodate changes, but cancellations may not be possible once preparation has begun.

If you have any questions about your order, delivery, or collection, please get in touch:

St Edmunds Butchers & Bakery
3 Brentgovel St,
Bury Saint Edmunds
Suffolk
IP33 1EA

Email: info@stedmundsbutchers.co.uk